Refund and Cancellation Policy – MOONGLANCE CAREER (OPC) PVT LTD

  1. Registration Cancellation
    If you cancel your registration within 24 hours of registering on moonglancecareer.com, you will automatically receive a refund of 50% of the registration fee. The remaining 50% is retained to cover processing and data allocation costs.

  2. Service Cancellation & Rescheduling

  • Within 24 hours of service purchase: 80% refund (20% deduction).

  • After 24 hours but within 3 days (inclusive): 75% refund (25% deduction).

  • After 3 days but within 10 days (inclusive): 50% refund (50% deduction).

  • After 10 days: No refund, unless it is proven that the service was not delivered as promised.

  • After 30 days: Refunds, if any, will be handled as per our Grievance Redressal Policy.

  1. Refund Process

  • Refunds will be made only to the original payment method (Bank/Credit Card used during the transaction).

  • No cash refunds under any circumstances.

  • Refunds will not be issued for failure to complete registration or submit valid identification documents.

  • In case of over-charging, notify our Help & Support Team immediately. Verified excess payments will be refunded within 15 working days.
    Note: Services will not be activated until full payment is received.

  1. Additional Conditions

  • No interest will be paid on any refund.

  • You must contact the Help & Support Team first for any refund or double payment-related queries.

  • Refunds are governed by the policy in effect at the time of the refund request.

  • MOONGLANCE CAREER (OPC) PVT LTD reserves the right to amend the refund policy anytime by publishing updates on moonglancecareer.com.

  1. Disputes

  • All disputes must first be addressed amicably by contacting support@moonglancecareer.com.

  • If unresolved, disputes are subject to the legal jurisdiction of District Court, Delhi (India).

  1. Timeline
    Once a refund is approved, it will be processed and credited within 30 working days to the original payment method.